Real humans, fast responses. We typically reply within a few hours — often within minutes during business hours.
support@boommedia.us
Send an email →support@boommedia.us — for urgent issues or account questions.
Email Eric →Fill out our form and we'll reach out within 24 hours.
Open contact form →Step-by-step guides for ordering, the POS, kitchen display, payments, marketing, and add-ons.
Log in to your Restaurant Portal at boomonlineordering.com/login → go to Menu. You can add, edit, or disable items in real time. Changes go live instantly.
In your Portal → Settings → Order Controls → click "Pause Orders." You can add an optional message shown to customers. Resume the same way.
First check your internet connection. Then try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R). If it's still down, email us at support@boommedia.us and we'll respond within the hour.
On your kitchen tablet, go to boomonlineordering.com/kds/[your-slug]. Bookmark it or add it to the home screen. Orders appear automatically.
Stripe deposits funds directly to your bank account. Standard timeline is 2 business days after the order. Boom never touches your money.
Portal → Settings → Restaurant Info. You can set regular hours and add holiday/special closures. Orders will not be accepted outside your set hours.
Email support@boommedia.us with the order ID and we'll process the Stripe refund for you, or contact the customer directly and we'll handle the technical side.
Multi-location support is available on the Pro plan. Email us at support@boommedia.us and we'll set up the additional location and create a new ordering page.
Monday – Friday: 9 AM – 7 PM ET
Saturday: 10 AM – 4 PM ET
Sunday: Emergency support only
Critical issues responded to 24/7.