Boom Support
Real humans, fast responses. We typically reply within a few hours — often within minutes during business hours.
Email Support
support@boommedia.us
Send an email →Direct Line to Eric
support@boommedia.us — for urgent issues or account questions.
Email Eric →Contact Form
Fill out our form and we'll reach out within 24 hours.
Open contact form →Browse the Help Center
Step-by-step guides for ordering, the POS, kitchen display, payments, marketing, and add-ons.
Common Questions
How do I update my menu?
Log in to your Restaurant Portal at boomonlineordering.com/login → go to Menu. You can add, edit, or disable items in real time. Changes go live instantly.
How do I pause orders temporarily?
In your Portal → Settings → Order Controls → click "Pause Orders." You can add an optional message shown to customers. Resume the same way.
My ordering page isn't loading — what do I do?
First check your internet connection. Then try a hard refresh (Ctrl+Shift+R / Cmd+Shift+R). If it's still down, email us at support@boommedia.us and we'll respond within the hour.
How do I access the Kitchen Display System (KDS)?
On your kitchen tablet, go to boomonlineordering.com/kds/[your-slug]. Bookmark it or add it to the home screen. Orders appear automatically.
When do I get paid for orders?
Stripe deposits funds directly to your bank account. Standard timeline is 2 business days after the order. Boom never touches your money.
How do I change my restaurant hours or close for a day?
Portal → Settings → Restaurant Info. You can set regular hours and add holiday/special closures. Orders will not be accepted outside your set hours.
A customer wants a refund — how do I process it?
Email support@boommedia.us with the order ID and we'll process the Stripe refund for you, or contact the customer directly and we'll handle the technical side.
How do I add a new location?
Multi-location support is available on the Pro plan. Email us at support@boommedia.us and we'll set up the additional location and create a new ordering page.
Support Hours
Monday – Friday: 9 AM – 7 PM ET
Saturday: 10 AM – 4 PM ET
Sunday: Emergency support only
Critical issues responded to 24/7.