Is your restaurant's online ordering page ADA compliant? Here's what the law requires and how Boom builds accessible ordering experiences by default.
ADA (Americans with Disabilities Act) compliance isn't just about physical restaurants — it applies to your website and online ordering page too. Restaurants that have faced ADA-related lawsuits over their websites have paid significant settlements.
Here's what you need to know.
Yes. The Department of Justice has repeatedly affirmed that the ADA applies to websites of businesses that serve the public, including restaurants. Title III of the ADA covers "places of public accommodation," and courts have extended this to digital properties.
Several restaurant chains have faced class action lawsuits over inaccessible websites and ordering systems. The settlements are expensive — often six figures — plus attorney fees and the cost of remediation.
The standard is WCAG 2.1 AA (Web Content Accessibility Guidelines). Key requirements:
Keyboard navigation: Every function must be accessible via keyboard (not just mouse). Screen reader users navigate by keyboard.
Screen reader compatibility: All images need alt text. Form fields need proper labels. Interactive elements need ARIA attributes.
Color contrast: Text must have sufficient contrast against its background. This affects users with low vision or color blindness.
Focus indicators: Users navigating by keyboard need to see where they are on the page.
No time limits: If there's a session timeout, users must be warned and given time to extend it.
Boom's ordering pages are built with WCAG 2.1 AA compliance in mind: - Full keyboard navigation throughout the ordering flow - Proper ARIA labels on all interactive elements - Alt text support for all menu item images - High-contrast color options - No reliance on color alone to convey information
Our "/accessibility" page documents our specific compliance approach and provides a contact method for users who need accommodation.
If you're on GloriaFood or another platform and haven't thought about accessibility, now is a good time. Free tools like WAVE (wave.webaim.org) can identify obvious issues.
When you migrate to Boom, accessibility is built in — you don't need to audit or remediate separately.
We migrate restaurants from GloriaFood in 48 hours. Commission-free. Done for you.
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